Frequently Asked Questions

We accept payment through Shopify Payments which means you have a wide variety of payment options including:

• Visa
• Mastercard
• American Express
• Maestro
• Union Pay
• Shop Pay
• Apple Pay
• Google Pay
• Paypal

Returns can be made 7 days after you receive your package. Returns are only offered if your item(s) arrived damaged or you received the wrong item. If you would like to return your item(s) click here and fill out our retruns form.

Please then send your return to us (with returns form) by post to r32xa02. If we accept ypur return, we will ship out your new item(s) as well as refund you on shipping costs.

Returns are not accepted for the following:

• Customised items (initials or crests)

You can return your item if you ordered the wrong size but we will not cover shipping costs. You will have to return the original item which you itend to change the size of and then cover the shipping cost of the new item we send out to you.

You can return your item if you ordered the wrong size but we will not cover shipping costs. You will have to return the original item to which you itend to change the size of to R32XA02 and then cover the shipping cost of the new item we send out to you. The return must be made within 7 days of receiving item(s)

To print out a returns form, click here

For in stock items such as:

• Socks
• Compression Vest
• Compression T-shirt
• HoopHER Shorts

Shipping to Ireland only takes 1-3 working days! You can track your parcel by entering your tracking number here 

For Customised Teamwear items, delivery varies on a number of factors...

These include but are not limited to...

• Quantity
• Product ordered
• Complexity of design

However, Here at ISO Basketball, we pride ourselves on our quick delivery time. For example, it is possible to get a set of kits/shooting tops/t-shirts back to you in 10 days.

For bigger and more complex orders such as Christmas club shops, we ask you to allow 4-6 weeks to receive your items.

Any other questions can be emailed to us: help@isobasketball.shop

Please email help@isobasketball.shop ASAP so we can change this for you!

You can track your parcel by entering your tracking number here 

Yes! We offer shipping to many countries outside of Ireland!

For more information click here

You can email help@isobasketball.shop and we will do our best to get back to you as soon as possible!

Team wear items arriving in Ireland can take anywhere between 4-6 weeks unless they are being held in stock! If it is arriving to a different country it may take longer.

YES!

If you are interested in placing a Teamwear order with us, send us an email (help@isobasketball.shop) and we will create designs FREE OF CHARGE.